Describe a time when someone apologized to you.
You should say:
who apologised to you
why they apologised
where it happened
and explain how you felt (or what you said) after this person apologised.
Band 8.0 Model Answer:Today I'm going to share with you an occasion when one tour consultant gave me an apology for being late for picking us up at the airport.It just happened in last month. My friends and I decided to go travelling to somewhere during the vacation. Finally, we chose Korea as our destination. As none of us can speak Korean and in order to avoid any uncertainties may occur during the trip, we think joining a travel group may be the best choice for us. So we consulted a local travel agency and made the payment immediately. The travel agency promised that they would pick us up on time at Seoul airport when we arrived there. However, when we arrived in Seoul and waited for over 1 hour, no one showed up. By nature, I'm a forgiving person and hardly take mistakes seriously because I think anyone can make blunders sometime really. But waiting for such a long time made me feel helpless and annoyed. I called back to the travel agency and after an hour of busy signals, I finally got through. The staff who answered my phone explained to us that it was his fault that he forgot to type our names on this travel group list and he would try his best to solve the problem. Finally, the company arranged another car to pick us up and we got part of refund as well when we came back to HongKong. He also sent us a long email to show the apology to us for his mistake. My gut instinct told me that the apology seemed genuine and sincere, and I should try to accept the apology and then I acted on that acceptance by replying his email to show my appreciation for his attempts and my willing to recommend their tours to other friends who want to visit Korea.
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